飯店英文:20 個從入住到退房的語塊
住飯店最怕的不是聽不懂,是想講的時候找不到句子。這 20 個語塊涵蓋訂房、報到、反映問題到退房,整塊記起來,臨場就不用組。

住飯店的英文有個特點:你講的話比你聽的話重要。櫃檯人員的台詞高度可預測,聽不懂還能看螢幕、看手勢;但要換房、要延遲退房、要反映熱水不熱,這些都得由你先開口。
下面 20 個語塊涵蓋整段住宿:訂房與詢問空房、報到、房內設備出狀況、追加需求、退房與寄放行李。數量不多,因為飯店情境本來就集中 —— 這 20 句大概就能撐完九成的狀況。
- 01
Do you have any rooms available...
你們有空房嗎?
例句Do you have any rooms available for tonight?
你們今晚有空房嗎?
Do you have any rooms available for two people?
你們有適合兩人的空房嗎?
Do you have any rooms available with a king-size bed?
你們有配備特大號床的空房嗎?
- 02
I have a reservation under the name of...
我有一個預訂,姓名是...
例句I have a reservation under the name of Smith.
我有一個史密斯先生的預訂。
Good afternoon, I have a reservation under the name of Lee.
午安,我有一個李小姐/先生的預訂。
Excuse me, I have a reservation under the name of Chen for two nights.
不好意思,我有一個陳小姐/先生的預訂,住兩晚。
- 03
The [item] is not working...
那個[物品]壞了/不能用...
例句The air conditioning is not working in my room.
我房間的空調壞了。
The TV is not working; can someone check it?
電視壞了;能請人檢查一下嗎?
The hot water is not working in my shower.
我淋浴間的熱水壞了。
- 04
Can I get some [item/service]...
我能得到一些[物品/服務]嗎?
例句Can I get some extra towels for my room?
我能為我的房間多要一些毛巾嗎?
Can I get some water delivered to my room?
我能請人送一些水到我房間嗎?
Can I get some help with my luggage?
我能得到一些行李方面的幫助嗎?
- 05
I'd like to check out now...
我現在想退房...
例句Good morning, I'd like to check out now.
早安,我現在想退房。
Excuse me, I'd like to check out now and pay my bill.
不好意思,我現在想退房並結帳。
We are ready, I'd like to check out now, please.
我們準備好了,請幫我辦理退房。
- 06
What's the rate for a...
一間...的價格是多少?
例句What's the rate for a single room for two nights?
單人房住兩晚的價格是多少?
What's the rate for a room with a king-size bed?
一張特大號床的房間價格是多少?
What's the rate for a room with a city view?
一間市景房的價格是多少?
- 07
Could I have a room with a...
我能住一間有...的房間嗎?
例句Could I have a room with a nice view?
我能住一間風景好的房間嗎?
Could I have a room with a balcony?
我能住一間有陽台的房間嗎?
Could I have a room with a shower, not a bathtub?
我能住一間只有淋浴沒有浴缸的房間嗎?
- 08
How do I use the...
我該如何使用...?
例句How do I use the air conditioning in my room?
我該如何使用房間裡的空調?
How do I use the safe in the closet?
我該如何使用衣櫃裡的保險箱?
How do I use the coffee maker in the room?
我該如何使用房間裡的咖啡機?
- 09
Where is the [facility]...
[設施]在哪裡?
例句Where is the swimming pool in the hotel?
飯店的游泳池在哪裡?
Where is the breakfast area located?
早餐區在哪裡?
Where is the nearest exit from my room?
從我的房間出去最近的出口在哪裡?
- 10
Could I see my bill...
我能看看我的帳單嗎?
例句Could I see my bill before I check out?
我退房前可以看看我的帳單嗎?
Could I see my bill to check the charges?
我能看看我的帳單以核對費用嗎?
Could I see my bill for the room service from last night?
我能看看我昨晚的客房服務帳單嗎?
- 11
Is breakfast included with the...?
早餐是否包含在...
例句Is breakfast included with the room rate?
早餐是否包含在房價內?
Is breakfast included with the executive suite?
早餐是否包含在行政套房的費用中?
Is breakfast included with the special offer?
早餐是否包含在特別優惠中?
- 12
Can I check in a little...?
我能否提早/晚一點入住?
例句Can I check in a little earlier, around 1 PM?
我能否提早一點,大約下午1點入住?
My flight arrives late. Can I check in a little after midnight?
我的航班很晚才到。我能否在午夜過後一點入住?
Can I check in a little later, maybe around 4 PM instead of 3 PM?
我能否晚一點入住,大概下午4點而不是3點?
- 13
My room is a bit too...
我的房間有點太...
例句My room is a bit too noisy. Is it possible to change rooms?
我的房間有點太吵了。可以換房間嗎?
My room is a bit too cold. Could you please check the heating?
我的房間有點太冷了。你能檢查一下暖氣嗎?
My room is a bit too far from the elevator. Do you have one closer?
我的房間離電梯有點太遠了。有更近的房間嗎?
- 14
What are the hours for the...?
...的開放時間是什麼?
例句What are the hours for the swimming pool?
游泳池的開放時間是什麼?
What are the hours for the gym?
健身房的開放時間是什麼?
What are the hours for the hotel restaurant?
飯店餐廳的開放時間是什麼?
- 15
Is a late check-out...?
延遲退房是否...
例句Is a late check-out possible today?
今天可以延遲退房嗎?
Is a late check-out free of charge?
延遲退房是否免費?
Is a late check-out available until 2 PM?
延遲退房可以到下午2點嗎?
- 16
Could you please confirm my reservation for...
您能幫我確認一下我預訂的...嗎?
例句Could you please confirm my reservation for two nights?
您能幫我確認一下我預訂的兩晚住宿嗎?
Could you please confirm my reservation for tomorrow, under the name Smith?
您能幫我確認一下明天史密斯名下的預訂嗎?
I'd like to confirm my reservation for a single room, please.
我想確認一下我預訂的單人房,謝謝。
- 17
What is the Wi-Fi password for...
...的Wi-Fi密碼是什麼?
例句What is the Wi-Fi password for the guest rooms?
客房的Wi-Fi密碼是什麼?
Could you tell me what is the Wi-Fi password for this floor?
您能告訴我這層樓的Wi-Fi密碼是什麼嗎?
I need to connect to the internet. What is the Wi-Fi password for the hotel?
我需要連接網路。酒店的Wi-Fi密碼是什麼?
- 18
I'm sorry, but there's no [item] in my room.
很抱歉,我的房間裡沒有[物品]。
例句I'm sorry, but there's no soap in my room.
很抱歉,我的房間裡沒有肥皂。
Excuse me, I think there's no towel in my room.
不好意思,我的房間裡好像沒有毛巾。
There's no remote control for the TV in my room.
我的房間裡沒有電視遙控器。
- 19
Could you tell me how to get to the [place]?
您能告訴我怎麼去[地方]嗎?
例句Could you tell me how to get to the breakfast area?
您能告訴我怎麼去早餐區嗎?
Excuse me, how do I get to the swimming pool from here?
不好意思,請問從這裡怎麼去游泳池?
Could you tell me how to get to my room, please? It's room 305.
您能告訴我怎麼去我的房間嗎?是305號房。
- 20
Can I leave my luggage here after...
...之後我能把行李寄放在這裡嗎?
例句Can I leave my luggage here after check-out?
退房後我能把行李寄放在這裡嗎?
We have a late flight. Can I leave my luggage here after 12 PM?
我們班機很晚。中午12點後我能把行李寄放在這裡嗎?
Is it possible to leave my luggage here after I check out?
我退房後可以把行李寄放在這裡嗎?
這一頁怎麼練
- 1先練「反映問題」那幾句。 訂房和報到你還能用手機畫面比,房間出狀況只能靠講。
- 2注意 `The [item] is not working` 這種句框。 中括號就是空格,換掉裡面的字就是一句新句子,這種一次記等於記十句。
- 3唸的時候把語氣放進去。 同一句
Could I get a late check-out?語調上揚是請求,平平的講出來像在通知,飯店人員的反應會不一樣。
為什麼句框特別划算,什麼是語塊?語塊學習法完整指南 有解釋。出門吃飯的部分看 餐廳點餐英文。
常見問題
想延遲退房要怎麼說?
Could I get a late check-out? 是最直接的問法。如果想講明時間,接 until 2 p.m. 就好。多數飯店會看當天狀況決定,所以問句要用請求語氣而不是通知語氣 —— 語調上揚差很多。
房間有東西壞了,但我不知道那個東西的英文怎麼辦?
用 The thing in the bathroom isn't working 加上手機拍的照片就能解決九成情況。這頁的 The [item] is not working 是個句框,中括號填不出來時就換成 something —— 講出問題比講對名詞重要。
check in 和 check-in 差在哪?
check in 是動詞(I'd like to check in),check-in 加連字號是名詞(What time is check-in?)。講話時聽不出差別,寫 email 給飯店時才需要注意。
沒有預訂想現場問有沒有房,要怎麼開口?
Do you have any rooms available tonight? 就可以。想問價錢接 How much is it per night?。不用先自我介紹或鋪陳,英語系飯店櫃檯的對話節奏比中文直接得多。
下次出國前,先把這 20 句唸熟
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